The staff is friendly and attentive.

Our experience was marred by slow check-in processes, which felt inefficient. We had to re-register all our guests despite doing it online beforehand. Additionally, the all-inclusive drinks were low quality and lacking in variety, leaving us disappointed. The food was often reused, which did not meet our expectations during our stay.

The whole story in a nutshell

This hotel offers a serene beach experience with stunning ocean views. The staff is genuinely kind and accommodating, making you feel at home. If you appreciate an authentic atmosphere and great service, you'll enjoy your stay, despite the older setup. It's a wonderful base for exploring local restaurants and stores nearby.

A beachside gem with quirks

Waking up to the gentle sound of waves was pure bliss. The staff’s friendly demeanor made the stay genuinely special, especially at the poolside bar.

However, the check-in process was painfully slow, taking far too long. The food lacked variety and quality, pushing us to seek better options outside.

I had a good stay enjoying the fine beach views and the friendly staff. The location was perfect for exploring nearby shops and eateries. The dining experience could have been improved, as some meals lacked flavor.

Relaxing Budget-friendly Getaway

Our family had an enjoyable stay! The ocean view from room 818 was breathtaking, especially at sunset. We loved the kitchenette for meal prep. Friendly staff made our visit special, quickly responding to our needs. For a quieter experience, visit the beach early to grab prime chairs. Highly recommend!

The beach was stunning, and we enjoyed the pool area. It's super close to the Marina and Palma Real golf clubs, and Zihuatanejo is just a short drive away for some authentic local dining. The friendly staff made our stay even better!

The only downside was the Wi-Fi, which was pretty spotty in our room on the fifth floor. We found it worked better in the lobby, so keep that in mind if you need to stay connected.

great location but food could improve

The beach access was fantastic, making it easy to enjoy the sun and surf. The pool staff went above and beyond to ensure a comfortable experience, which I appreciated greatly.

The food options were okay but lacking variety.

We had a fantastic time in our Junior Suite with a stunning view and excellent air conditioning. The beach access was perfect for relaxing, and we loved the outdoor swimming pool where we spent hours chilling out. Just a heads-up, the buffet can get repetitive after a few days, but overall, it didn't take away from our great stay! 🌊

amazing beach experience with friendly staff and heartwarming surprises like birthday cakes and special touches from maid service

Heartwarming staff, beautiful beach!

Great stay by the beach!

Perfect spot for the beach and shopping. The staff was super friendly when I walked in. My room had a stunning ocean view and was comfy too. Grabbed snacks at the poolside bar which were nice, but the food options weren’t the greatest. Totally worth the price though!

The beach views are fine, and the staff is very friendly. The outdoor swimming pool is well-maintained, perfect for relaxing. I appreciated the 24-hour reception and quick service at the bar. There are plenty of local dining options nearby. A great place for a getaway! ☀️

This place suits me perfectly! Excellent amenities like the outdoor swimming pool, 24-hour reception, and beach access make my stay enjoyable. During my first visit, the staff gave me great currency tips. I'm coming back for Easter!

The beach views are stunning, and the nightly entertainment is a blast! The pool area kept the vibe lively and fun. Caught some great volleyball games on the beach, too. We had a fantastic time with the local activities offered.

The Emporio features a spacious lobby adorned with traditional wood and leather chairs, creating a welcoming ambiance. The accessible areas made it easy for me to navigate throughout the hotel, enhancing my overall stay experience.

More shaded areas by the pool would be lovely.